99obd Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how 99obd ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal data of individuals ("you", "Player", "User") who access or use the 99obd website at 99obd.club, including all associated games, betting services, account features and payment functionalities. This Policy applies to all players accessing 99obd from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh.

By registering an account with 99obd or continuing to use the 99obd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the 99obd platform. We encourage you to review this Policy each time you visit 99obd, as it may be updated from time to time.

What Personal Data We Collect

99obd collects personal data in the categories described below. The specific data collected from any individual player depends on how they use the platform — for example, a player who has completed KYC verification will have more data on file than a player who has only partially registered. We collect only data that is necessary for the purposes described in this Policy.

How We Collect Your Data

How We Collect Your Data

1. 1Direct Registration: Data you provide when you create your 99obd account, including your mobile number, date of birth and any information submitted during KYC verification. This is the primary source of identity and contact data held by 99obd.
2. 2Platform Interaction: Data generated automatically as you use the 99obd platform — including every game session, bet, deposit, withdrawal, bonus claim, and support interaction. This data is recorded in our systems as part of normal platform operation and is used for account management, dispute resolution and responsible gaming monitoring.
3. 3Payment Processors: When you deposit or withdraw via bKash, Nagad or Rocket, those mobile financial services transmit transaction confirmation data to 99obd. 99obd receives a transaction reference, amount and payment method identifier — not your full mobile banking credentials or PIN. 99obd does not have access to your bKash, Nagad or Rocket account password.
4. 4Cookies and Tracking Technologies: 99obd uses cookies and similar session-management technologies to maintain your login state, remember your preferences, and collect anonymised usage analytics. See the Cookies section of this Policy for full details.

How We Use Your Personal Data

99obd uses the personal data we collect for the following purposes. We process personal data only where we have a lawful basis to do so — whether that is the performance of our contract with you, compliance with a legal obligation, the pursuit of a legitimate interest, or your consent.

1. 1Account Operation: To create and maintain your 99obd player account, authenticate your identity on login, process deposits and withdrawals via bKash, Nagad, Rocket and bank transfer, and deliver the games and betting markets available on the platform.
2. 2KYC and Verification: To verify your identity and age in accordance with our responsible gaming obligations and to satisfy any applicable Know Your Customer requirements before processing withdrawals or activating certain account features.
3. 3Customer Support: To respond to support requests submitted by players regarding their accounts, transactions, game disputes, responsible gaming tools or any other platform-related matter. Support communications may be recorded for quality assurance purposes.
4. 4Responsible Gaming: To monitor player activity for patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion periods set by players, and to flag accounts for responsible gaming intervention where warranted. This use of data is a core part of 99obd's duty of care to its players.
5. 5Fraud and Security: To detect, investigate and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse and any other conduct that violates the 99obd Terms & Conditions or applicable law. Where suspicious activity is detected, we may report it to relevant authorities as required by law.
6. 6Marketing Communications: To send you promotional offers, new game announcements, seasonal bonus notifications (such as Eid or BPL season promotions) and platform updates via SMS or the contact details you have provided. You may opt out of marketing communications at any time by contacting 99obd support or updating your account notification preferences.

Sharing Your Personal Data

99obd does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the relevant purpose.

1. 1Payment Service Providers: We share transaction data with bKash, Nagad, Rocket and other payment service providers as necessary to process deposits and withdrawals you have requested. These providers operate under their own privacy frameworks and are subject to applicable Bangladeshi financial regulations.
2. 2Game and Technology Providers: 99obd uses third-party game content providers (such as Pragmatic Play, Evolution Gaming and others) to deliver casino games and live dealer content. These providers may receive anonymised session data necessary to deliver their game content. They do not receive your identity documents, payment data or account credentials.
3. 3Legal and Regulatory Obligations: We may disclose personal data to law enforcement authorities, regulatory bodies or other official bodies where we are legally required or permitted to do so — for example, in response to a lawful court order, to comply with anti-money-laundering obligations, or to report suspected fraud. In such cases we will disclose only the minimum data required to comply with the relevant obligation.
4. 4Business Transfers: In the event that 99obd undergoes a merger, acquisition, restructuring or sale of assets, player data may be transferred as part of that transaction. In such circumstances, 99obd will take reasonable steps to ensure that your personal data continues to be protected in accordance with this Policy and will notify affected players where required by law.

Payment Data Security

The security of financial data is a priority at 99obd. All pages on the 99obd platform that involve account credentials, payment processing or the transmission of personal data are served over encrypted HTTPS connections using SSL technology. This means that data exchanged between your device and 99obd servers is encrypted in transit and cannot be read by third parties intercepting the connection.

99obd stores financial transaction records — including deposit and withdrawal amounts, payment method references and account balance histories — in secured server environments. Payment method details such as your bKash or Nagad mobile number are stored in hashed or tokenised form and are not accessible in plaintext by 99obd staff. 99obd does not store your mobile banking PIN, OTP codes or full mobile banking passwords at any point.

Cookies and Tracking Technologies

99obd uses cookies and similar session-based technologies to deliver and improve the platform experience. This section explains what types of cookies we use and how you can manage them.

1. 1Essential Cookies: These cookies are necessary for the 99obd platform to function and cannot be disabled without breaking core features. They include session authentication cookies (to keep you logged in), CSRF protection tokens, and load-balancing cookies. These cookies do not store any personally identifiable information beyond a session identifier.
2. 2Analytics Cookies: 99obd uses anonymised analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where players encounter difficulty, and how the platform performs across different device types common in Bangladesh (including mid-range Android handsets on Grameenphone, Robi and Banglalink networks). This data is used in aggregate form and is not linked to individual player identities.
3. 3Managing Cookies: You can manage or disable cookies through your mobile browser settings. Please note that disabling essential cookies will prevent you from logging in to your 99obd account and using core platform features. Disabling analytics cookies will not affect your ability to use the platform. Most Android and iOS browsers allow you to clear cookies and site data from the browser's privacy or settings menu.

Data Retention

99obd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention principles apply: account identity and KYC data is retained for the duration of the account relationship and for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping requirements; transaction and financial records are retained for a minimum of five years following the date of the transaction; gaming activity logs are retained for a minimum of three years; support communications are retained for two years from the date of the last interaction.

When personal data is no longer required to be retained, 99obd will delete or anonymise it in a secure manner. Players who request deletion of their personal data should be aware that certain data categories — particularly financial transaction records and KYC documents — may need to be retained beyond the deletion request in order to comply with applicable legal obligations, regardless of the deletion request.

Your Data Rights

As a 99obd player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact 99obd support using the contact details at the end of this Policy. We will respond to all data rights requests within a reasonable timeframe.

• 👁️Right to Access — You may request a copy of the personal data 99obd holds about you. We will provide this in a commonly used electronic format within a reasonable period of receiving your request.
• ✏️Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain account details (such as your contact number) directly through your account settings, or by contacting 99obd support.
• 🗑️Right to Erasure — You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal obligations to retain certain categories of data as described in the Data Retention section above.
• ⛔Right to Restrict Processing — In certain circumstances you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is being verified following a rectification request, or where you have objected to processing and we are considering your objection.
• 📦Right to Data Portability — Where processing is based on your consent or on the performance of our contract with you, and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• ↩️Right to Withdraw Consent — Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw consent for marketing communications, contact 99obd support or update your account notification preferences.

To exercise any of the rights described above, please contact the 99obd support team at [email protected] (this is a plain text address — please type it into your email client manually). We aim to respond to all data rights requests within 30 days. In some cases — particularly where a request is complex or where we have received a large volume of requests — we may extend this period by a further 30 days, in which case we will notify you.

Children and Minors

The 99obd platform is strictly for adults aged 21 years and above. 99obd does not knowingly collect personal data from any person under the age of 21. Registration on the 99obd platform by a person under 21 is a violation of the 99obd Terms & Conditions and is strictly prohibited. If 99obd becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be suspended immediately.

Changes to This Privacy Policy

99obd reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are material — for example, where we introduce a new category of data processing or a new sharing arrangement — we will endeavour to notify registered players via their account contact details or via a notification displayed on the platform upon login. Your continued use of the 99obd platform after any update to this Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

Contact Us About This Policy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 99obd handles your personal data, please contact the 99obd support team. Our support team is available 24 hours a day, seven days a week (Bangladesh Standard Time, BST UTC+6) and will endeavour to respond to all privacy-related enquiries promptly and thoroughly.

Contact email: [email protected] (plain text only — not a clickable link). Please include your registered mobile number and a brief description of your enquiry so that our team can assist you as efficiently as possible.